Refund and Cancellation Policy

In any of the below situations, DCGHEE is more than happy to work with our valued customers to find an amicable solution that is fair to all.

if the product is damaged

Please inform neeraj kumar about damaged products within 3 days of delivery via email at info@dcghee.com or WhatsApp at +91 8882179495

Email or WhatsApp the order number, an image of the invoice, an image of the outer box, two clear images of the damaged product, and a video of how to open the box.

Affected items may only be returned and exchanged in the case of multiple item shipments.

You can count on us to promptly dispatch and replace the product, and we will work with you to resolve the issue amicably.

We will respond to your email within 24 to 48 hours and provide you full support.

In case of lost product

DCGHEE needs to be informed about missing products within 3 days of delivery via email at info@dcghee.com or via WhatsApp at +91 8882179495

Send the order number, invoice image, an outer box image and opening box video via email or WhatsApp.

If a refund is requested, we will be unable to process it. However, we will be happy to dispatch the missing product as soon as possible

Emails will be replied within 24 to 48 hours and full support will be provided thereafter.

if the product is damaged

In case of any product damage within 10 days of delivery, please notify DCGHEE by email at info@dcghee.com.

Email must include order number, date of packaging, and clear photos or videos of the product

We will not be able to accept returns due to variation in taste, texture, color or aroma. We make our products by hand, so each batch is unique. In order to maintain maximum nutritional value, we will use best and natural ingredients and ensure that there is no compromise in the natural production process.

Our team will work with you to find an amicable solution.

We guarantee a fair result every time and will replace the product after due checking.

Within 24 to 48 hours, emails will be replied and full support will be provided.